We’re Looking to Fit In

"Several months ago we discovered AmbuPro by OCI software. We had been looking for a reasonably priced product that was full of features. It was an exhausting search, and then we found AmbuPro - what we were looking for all along.

You can tell the product was developed by functioning paramedics and EMTs. The system flows well with field documentation allowing for reliable documentation in real time. With AmbuPro we have been able to reduce documentation times while improving the quality of our patient care reports. It provided us with a full range of tools to manage everything from patient care reporting, QA/QI, interfacing with hospitals, and staff communication to name a few.

Not only is the product phenomenal, the customer service is outstanding. Product set up was well developed with an informative systematic approach that worked great. They returned calls promptly when we had questions. By far, this has been the best customer service, technical support experience I have had in a long while.

Switching to AmbuPro for our PCR software has been a great move. We now have a reliable system that is affordable, quick, thorough, and backed by the best customer service. With all the PCR systems we compared, AmbuPro is the best you’ll find."

"The Hyannis Fire Department has been using AmbuPro EMS for over a year now. When we evaluated Incident Data Management Systems we found that AmbuPro EMS met or exceeded all of our needs. It is a clear, concise, easy to use system that has dramatically improved our EMS operations.

Initial training went far better and faster than I ever imagined. The transition from a hand written paper system to a comprehensive computerized system was seamless.

The AmbuPro system is excellent for storing and retrieving patient profiles. We found that 37% of all our calls are repeat patient contacts. The system allows us to rapidly access pertinent medical information that can prove invaluable when it comes to treatment.

I highly recommend the system for any service looking to move to a computerized program."

"The Valparaiso Fire Department has been using AmbuPro EMS since December 2006 and can testify to the many benefits the software has to offer any EMS agency. We knew exactly what we were looking for in a reporting system and after seeing what was available on the market, the choice for us was easy. When making the transition from a BLS Non-Transport provider to an ALS transporting agency, it is critical to have a patient care reporting program that can provide instantaneous feedback and the ability to pull the necessary data for CQI / QA purposes. The software you choose will be the backbone of your system and is undoubtedly an investment in your department’s future!

In addition to the fantastic benefits of the software program itself, OCI Software provides outstanding customer support to back-up their product. I have relied on the expertise of the Technical Support Team and have been able to troubleshoot problems within minutes, limiting the amount of downtime to the system.

I would certainly recommend AmbuPro EMS without hesitation, to any department involved with EMS. OCI Software has developed an outstanding, user-friendly, and comprehensive program that will benefit any organization."

"Martin Health System’s Advanced Medical Transport is a hospital-based, non-emergency ambulance service and we recently were seeking ePCR software that provides an easy data input flow, less than two-page hard reports and a fair price. After thorough research, our team unanimously agreed to purchase AmbuPro EMS from OCI Software. Since then the partnership between OCI Software and Martin Health System has been spectacular. The individual attention to our needs makes it feel as if we are their only customer. In the short time since ePCR software implementation, our revenue has increased, we have significantly enhanced recordkeeping, and QA is now a breeze. I highly recommend AmbuPro EMS as an ePCR software to all EMS providers."

"As Information Communication Coordinator with the Agawam, MA Fire Department and 18 years service as a paramedic from urban to rural EMS, I was asked to pursue the possibility of implementing a paperless electronic documentation system. With this in mind, our department reviewed several systems on the market and were overly-impressed with all of the features that AmbuPro had to offer. From synchronized data between all units to mobile printing, hyperlinked protocols, instant patient call history access, a full QA/CQI module, and NEMSIS compliancy, your software FAR exceeded our expectations.

While the software's ease of use and logical flow were second-to-none, it was your company's customer service and support that truly made the consideration a multi-faceted, confident purchase. [Your staff] has promptly addressed each and every question we've had and the response, whether nights, weekends, or holidays, was nothing short of impressive. Your company understands that emergencies happen at all hours and your support reflects that completely. Knowing that your entire staff holds at least an EMT-Basic certification also displays your continued commitment to your customers for today and into tomorrow.

Being the first community in Western Massachusetts to go online with your product and pioneer AmbuPro in our region has been an honor to us, and we gladly stand behind your product as clearly being the best on the market. Keep up the great work and we look forward to continue working with you now and well into the future."

"Our recent installation could not have gone smoother. Dealing with your staff was extremely easy during the installation. Your staff's knowledge of AmbuPro EMS and computer operating systems was quite evident. Your patience with our installation was awesome.

The Brimfield Ambulance Service has been hand writing PCR's for years. Training our employees was easy and they are very excited about using the AmbuPro EMS PCR program. We recently went live with the system and it has shown to cut down our turn around time at the hospital. We look forward to upgrading in the future and improving our system."

"The Fairhaven Fire Department is a Fire and EMS based department, who was in need of a faster, more efficient way to handle our growing amount of patients and calls for the ambulance, AmbuPro does just that. We have had the system since June 2005 and we can't imagine ever having to return to handwriting SARFs again.

AmbuPro is a very easy to use system, proven by the speed that we were able to train our 20+ members of this department, all of whom were proficient within days of training. The storage of patient medical information and the ability to look up that information quickly is an asset in patient care. Other features that we find beneficial are reports for QA/QI purposes, speed of billing, tracking of ambulance and skill uses, the ability to efficiently look up a patient report, and tracking personnel. The [Panasonic] ToughBooks provided are extremely durable as they can go from ambulance to hospital and back without a scratch.

In addition, the technical service provided by OCI Software is top notch. Updates are provided when they become available and when a server glitch in our department caused a problem with logins, we were up and running again within hours.

This department recommends OCI Software and AmbuPro to any Fire/EMS Departments, Emergency Medical Services, or Hospital that is looking to the future of EMS Service."

"I would like to thank you for your prompt service every time we have called for assistance. A project like this can be a little daunting, and I would like you to know that your quick response and acute knowledge of the product has made the Methuen Fire Department’s transition to electronic reporting a success. The service and the ease of use of AmbuPro EMS makes me wonder why we did not do this transition earlier. Thanks again."

"On September 1, 2009 the Hanover Fire Department began using AmbuPro software. Your comprehensive training sessions prepared our staff for an almost seamless transition from handwritten to electronic trip reports. The technical support we have received has been second to none. I would highly recommend AmbuPro to any service who is looking to make the change to electronic trip reports."

"As EMS Coordinator, the AmbuPro EMS system has proven to be an invaluable tool. The biggest thing that jumped out at me when I first started to use this system almost 4 years ago was the ease of run review and the ability to identify trends. Not to mention the increase of insurance billing recovery, the data at your fingertips is priceless. As an example, the report generator really makes me look good especially when the state comes for an inspection. Look I can go on and on, I'm not just blowing smoke, this system works and I'm still finding new features. Highly recommend this to those who have that responsibility."

"AmbuPro EMS is an advanced Emergency Incident Management System and it has become central to the way our organization provides emergency services to our community. It provides this department with comprehensive, accurate and reliable information. In turn, this not only benefits the Swansea Ambulance Corps, but also the community we serve.

Although AmbuPro EMS is a very comprehensive and powerful software application, we have found that it is very easy to use. As a result, complete training of a new EMT is accomplished in just a few hours. Once trained, our EMTs have secure access to treatment protocols and vital Patient / Incident history in the field… improving life-saving decisions by having access to better information. In addition, by significantly improving our incident documentation, we have reduced (if not eliminated) exposure to legal challenge… and we’ve done it in a fraction of the time, which results in quicker return to service for our community.

While the benefits this system provides in the field are truly remarkable, the back-office functionality provided by AmbuPro EMS is both unique and valuable. Using AmbuPro’s built-in workflow, quality assurance (QA/QI), and claim/billing support functions, we are able to easily and accurately manage the increasing needs of our organization. In addition, we are able to use AmbuPro EMS information for everything from meeting state and regional requirements to identifying trends for staff training.

In conclusion, AmbuPro EMS is a quality product that we have used to improve our ALS service to the community. OCI Software (the company that designs, develops, markets, and supports AmbuPro EMS) is a service-oriented company focused on not only providing the best product, but also superior product training and technical support. I strongly recommend the AmbuPro EMS solution to all EMS organizations, but especially those operating at (or transitioning to) the ALS level."

"This message is to confirm that Freetown Fire & Rescue has been using the AmbuPro system for about six months for our Paramedic level Ambulance service. The AmbuPro system from OCI Software has been excellent. The software support and maintenance has also been great.

As Fire Chief of Freetown, MA, I would highly recommend OCI to anyone who is looking at this type of system.

Again, the system is great, and the technical support is even better."

"I just wanted to drop you a note to let you know how pleased we are with your AmbuPro software. As you know, we have been operational since June of this year [2005]. Even though our experience is limited to a few months, we have found that our savings in time alone has made it worthwhile. What was once a cumbersome task is now just a few simple mouse clicks. Your system has also allowed for a more efficient billing procedure, and we fully expect this will lead to increased collection rates. The elimination of paper records has solved a storage problem. In short, your product has done everything you said it would. In addition, I'd like to extend a thank you to [your staff] for helping us solve an ongoing communication problem between stations. Your time and effort was much appreciated."

"AmbuPro provides a user friendly format for all aspects of electronic data collection. As an administrator I benefit in many ways from the ability to analyze performance data on our service in general or individual providers in particular. The customer service division of AmbuPro has never let us down. They are always available to walk us through correcting any minor issues that pop up."

"The West Springfield Fire Department is very appreciative of the service and support provided to us by OCI Software / AmbuPro EMS. The transition from a paper-based system to a computerized data system was an easy transition with the help of your support team. The on-going support is excellent, as well as, the ease of operation and assimilation of data for CQI. It’s helpful knowing that any questions or issues can be addressed with support being a simple phone call away."